WE ARE HERE TO LOOK AFTER YOU
Office Ergonomics abides by and follows the current Consumer Contract Regulations. These came in to effect in June 2014 and apply to online purchases.
They are designed to give you, the buyer, peace of mind when buying products
Distance & Off Premises Sales
Product or Digital?
Our products are real, actual things!
You are not purchasing digital or download content.
Ergorest forearm supports are designed and manufactured in Finland, Office Ergonomics imports, promotes and distributes the products throughout the UK
All prices quoted on our website are inclusive of UK Value Added Tax (VAT) This is currently 20% on top of the product price.
We include VAT in the price so that you have no shocks or hidden costs at the checkout. The price you see is the price that you will pay!
Your payment will be processed through PayPal. They are safe, secure and widely known.
We cannot take verbal payment over the phone and will direct you through to PayPal if you ask to do so.
There are none.
We will not charge you for delivery and no extra charges to do so will be applied to your order.
We endeavour to hold most of the popular Ergorest models in stock and aim to despatch them to you within 24 hours of receiving your order. However, on occasion, there is a possibility we have to wait for stocks to arrive with us in the UK. If this is the case we will contact you to advise of any possible wait you may have. You have the right to change your mind and cancel your order if the quoted lead time is unacceptable to you. We are obliged to fulfill our commitment to you by delivering within 30 days.
We ship to mainland UK postal address only.
If you change your mind and wish to cancel an order you have placed online, please do so by telephone, our number is 01494 565995
There are no financial penalties to cancellation of an order.
Should you cancel a placed order, we request that where possible that you advise us within 24 hours of placing your order.
For any reason you change your mind once you have received your order, you have 14 days to return any items to us and without giving reason.
This does not apply to faulty products, these are covered under warranty and may be returned for repair or replacement up to two years from purchase.
We do not charge delivery. Therefore, should you wish to return any items to us, we expect the cost to do so to be your responsibility.
All returns must include any original packaging provided with the product at the receipt of order.
Our contact and company information can be found here
Office Ergonomics and your data: We follow and practice the UK GDPR key principles of protecting your data
Lawfulness, fairness and transparency
Integrity and confidentiality (security)
and are registered with the Information Commissioner's Office as Office Ergonomics Limited
What Type Of Information Do We Collect?
We receive, collect and store any information you enter on our website or provide us in any other way.
This will include the invoice address you provide to us and your preferred delivery address should it differ from the invoice.
If provided, we will retain and store your name, email address and any contact telephone numbers so that we may liaise with you during the purchase procedure.
We retain details of your purchase history so that we may refer to it for future purchases or warranty claims.
Payment details such as your PayPal account, bank debit or credit card information is not provided to us and we have no access to nor retain this information.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such non-personal and Personal Information (PI) for the following purposes:
To provide and operate the services
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Details such as your name, addresses, contact emails and telephone numbers are also input into accounting software which we use for business accounting purposes and reference for initial and future liaison with you. This information is stored on local password protected computers within additional password protected accounting software.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail
How can you, our site visitor, withdraw your consent?
If you do not want us to process or retain your data anymore, please contact us at firstname.lastname@example.org or write to us at:
Office Ergonomics Limited
Unit 4 Ministry Wharf
Questions regarding the information we have for you.
If you would like to: access, correct, amend or delete any personal information we have about you, you please contact us at the details provided above.